FAQ

SHIPPING

Do you ship overseas?

  • Yes, we ship worldwide. Select your destination country at checkout to calculate the shipping cost.

How long will it take to get my order?

  • It depends on your location. Delivery takes: 2–5 days (Ukraine), up to 21 business days (outside Ukraine).

What shipping carriers do you use?

  • We work with the following shipping services: DPD (EU), Ukrposhta, and Nova Poshta (Ukraine).

RETURNS AND EXCHANGES

Can I return or exchange my product?

  • Yes, you can return or exchange your order within 14 days of order receipt. Customers are responsible for the shipping fees for returns and exchanges. All items must be returned unused in their original condition, with all garment tags attached. Returns that do not meet these requirements will not be accepted and sent back to the customer. Please contact us at info@chalety.com to make a return or exchange, or if you have any further questions.

PAYMENT

What payment methods do you accept?

  • We accept cash on delivery and on-line payment by credit cards. Simply select the convenient payment method at the checkout.

CONTACT

How can I reach you?

  • You can reach us at +38 (097) 880 10 44 (calls / Telegram / Viber / WhatsApp) or email us at info@chalety.com.

I would like to stock Chalety in my store. Who can I contact?