Last updated: March 1, 2025
This Privacy Policy defines the policy of Sole Proprietor Tykhonova Yuliia Olehivna, whose contact details are listed on the web page www.chalety.com/kontakti/ (hereinafter referred to as “We,” “Us,” “Our”), regarding the processing of Your personal data when You use our website www.chalety.com (hereinafter referred to as the “Site”).
This Privacy Policy (hereinafter referred to as the “Policy”) is an integral part of the public agreement (public offer).
We collect, store, and use your personal data in accordance with the Law of Ukraine “On Personal Data Protection” No. 2297-XII dated June 1, 2010.
By accessing or using the Site, You agree to the collection, use, and disclosure of Your personal data in accordance with this Privacy Policy. If You do not agree with this Privacy Policy, please do not access or use the Site. Please review the Privacy Policy before continuing to use the Site. By visiting our Site, you agree to comply with this Policy and accept its terms.
Collection of Personal Information:
We collect and process the following information during registration and order placement on the Site:
- Last name, First name, Middle name
- Phone number
- Address
- Other personal data provided by the User through the Site’s services.
Methods of Collecting Your Information:
- Filling out a registration form or otherwise providing personal data on the Site;
- Logging into the User’s personal account on the Site using a personal profile;
- Completing the order form on the Site.
Sharing of Information:
We do not share Your personal data with third parties without Your consent, except in the following cases:
- Order fulfillment;
- Product or payment returns;
- Delivery organization;
- Display or sending of advertising/marketing messages;
- Analytics.
We commit not to disclose the information received from Clients. Providing data to third parties acting under an agreement with us to fulfill obligations to the Client is not considered a violation.
Data Storage:
Unless a longer retention period is required by law, User data will only be stored for the period necessary to achieve the purposes defined in this Privacy Policy.
User Rights:
User rights regarding personal data are defined by the Law of Ukraine “On Personal Data Protection.”
For updates, access, modification, blocking, or deletion of personal data, Users may contact Us via email at: info@chalety.com.
Data Protection:
We use industry-standard technological and operational security measures to protect personal data from loss, misuse, alteration, or destruction. However, absolute security cannot be guaranteed.
Changes to this Privacy Policy:
We reserve the right to modify this Privacy Policy at any time and for any reason. The latest update date will be indicated at the top of this page.
Please visit this page frequently to stay updated on any changes.
PUBLIC AGREEMENT (OFFER)
for ordering, purchase, and delivery of goods
This agreement is an official and public offer from the Seller to conclude a contract for the purchase and sale of goods presented on the website www.chalety.com. This agreement is public, meaning that according to Article 633 of the Civil Code of Ukraine, its terms are the same for all buyers regardless of their status (individual, legal entity, individual entrepreneur). By concluding this Agreement, the buyer fully accepts the terms and conditions of order placement, payment, delivery, return of goods, liability for dishonest orders, and all other terms of the contract. The Agreement is considered concluded from the moment the “Confirm Order” button is clicked on the order page in the “Cart” section and the Buyer receives confirmation of the order from the Seller in electronic form.
1. Definitions
1.1. Public Offer (hereinafter referred to as the “Offer”) – a public proposal from the Seller, addressed to an indefinite number of persons, to conclude a contract for the purchase and sale of goods remotely (hereinafter referred to as the “Contract”) under the terms specified in this Offer.
1.2. Goods – the subject of the transaction between the parties, selected by the Buyer on the website of the Online Store and placed in the cart or already purchased by the Buyer remotely.
1.3. Online Store – the Seller’s website at www.chalety.com, created for the conclusion of retail and wholesale purchase-sale contracts based on the Buyer’s familiarization with the description of the Goods provided by the Seller via the Internet.
1.4. Buyer – a legally capable individual who has reached the age of 18, receives information from the Seller, places an order for the purchase of goods presented on the website of the Online Store for purposes not related to entrepreneurial activity, or a legal entity or individual entrepreneur.
1.5. Seller – TM “CHALETY,” represented by individual entrepreneur Yulia Olehivna Tikhonova, date and number of entry in the Unified State Register of Legal Entities, Individual Entrepreneurs, and Public Formations: 01.03.2019, 20700000000021272, Taxpayer Registration Card Number 3137901666.
2. Subject of the Agreement
2.1. The Seller undertakes to transfer ownership of the Goods to the Buyer, and the Buyer undertakes to pay for and accept the Goods under the terms of this Agreement.
2.2. The date of conclusion of the Offer Agreement (acceptance of the offer) and the moment of full and unconditional acceptance by the Buyer of the terms of the Agreement is the date the Buyer fills out the order form on the Online Store website, provided the Buyer receives confirmation of the order from the Seller in electronic form. If necessary, at the Buyer’s request, the Agreement may be drawn up in writing.
3. Order Placement
3.1. The Buyer independently places an order in the Online Store through the “Cart” form or by placing an order via email or the phone number specified in the Online Store’s contact section.
3.2. The Seller has the right to refuse to fulfill the order if the information provided by the Buyer during order placement is incomplete or raises doubts about its validity.
3.3. When placing an order on the Online Store website, the Buyer undertakes to provide the following mandatory information necessary for the Seller to fulfill the order:
- Buyer’s last name, first name;
- Delivery address;
- Contact phone number;
- Email address.
3.4. The name, quantity, article number, and price of the selected Goods are indicated in the Buyer’s cart on the Online Store website.
3.5. If additional information is required by either Party, it has the right to request it from the other Party. If the necessary information is not provided by the Buyer, the Seller is not responsible for providing a quality service to the Buyer when purchasing goods in the Online Store.
3.6. When placing an order through the Seller’s manager, the Buyer undertakes to provide the information specified in clauses 3.1 – 3.3 of this Offer.
3.7. The Buyer accepts the terms of this Offer by entering the relevant data in the registration form on the Online Store website or when placing an order through the manager. After placing an order through the manager, the Buyer’s data is entered into the Seller’s database.
3.8. The Buyer is responsible for the accuracy of the information provided when placing an order.
3.9. By concluding the Agreement, i.e., accepting the terms of this offer (proposed conditions for purchasing Goods) by placing an order, the Buyer confirms the following: - The Buyer is fully familiar with and agrees to the terms of this offer;
- The Buyer consents to the collection, processing, and transfer of personal data. The consent for personal data processing is valid throughout the duration of the Agreement and indefinitely after its termination. Additionally, by concluding the Agreement, the Buyer confirms that they have been informed (without additional notification) of the rights established by the Law of Ukraine “On Personal Data Protection,” the purpose of data collection, and that their personal data is transferred to the Seller to enable the fulfillment of the terms of this Agreement, conduct settlements, and receive invoices, acts, and other documents. The Buyer also agrees that the Seller has the right to provide access and transfer their personal data to third parties without any additional notifications to the Buyer in order to fulfill the Buyer’s order. The scope of the Buyer’s rights as a personal data subject under the Law of Ukraine “On Personal Data Protection” is known and understood by them.
4. Price and Delivery of Goods
4.1. The prices for Goods and services are determined independently by the Seller and indicated on the Online Store website.
4.2. The prices for Goods and services may be changed by the Seller unilaterally depending on market conditions. However, the price of a specific unit of Goods, which has been fully paid for by the Buyer, cannot be changed by the Seller unilaterally.
4.3. The cost of Goods indicated on the Online Store website does not include the cost of delivery to the Buyer. The Buyer pays for the delivery of the Goods according to the current rates of delivery services (carriers) directly to the selected delivery service (carrier).
4.4. The Seller may provide an estimated delivery cost of the Goods to the Buyer’s address upon the Buyer’s request by sending an email or when placing an order through the Online Store manager.
4.5. The Buyer’s obligation to pay for the Goods is considered fulfilled once the funds have been credited to the Seller’s account.
4.6. Settlements between the Seller and the Buyer for the Goods are carried out in the ways specified on the Online Store website in the “Payment and Delivery” section.
4.7. Upon receiving the Goods, the Buyer must check the conformity of the Goods with the quality and quantity characteristics (product name, quantity, completeness) in the presence of the representative of the delivery service (carrier).
4.8. The Buyer or their representative, upon receiving the Goods, confirms by signing the sales receipt and/or order and/or transport invoice for delivery that they have no claims regarding the quantity, external appearance, or completeness of the Goods.
4.9. Ownership and the risk of accidental loss or damage to the Goods pass to the Buyer or their Representative from the moment the Buyer receives the Goods at the place of delivery, whether picked up directly from the Seller or upon transfer of the Goods by the Seller to the Buyer’s chosen delivery service (carrier).
5. Rights and Obligations of the Parties
5.1. The Seller is obliged to:
5.1.1. Deliver the Goods to the Buyer in accordance with the terms of this Agreement and the Buyer’s order.
5.1.2. Not disclose any private information about the Buyer and not provide access to such information to third parties, except in cases provided by law and when fulfilling the Buyer’s Order.
5.2. The Seller has the right to:
5.2.1. Change the terms of this Agreement as well as the prices for Goods and services unilaterally by posting them on the Online Store website. All changes take effect from the moment of their publication.
5.3. The Buyer is obliged to:
5.3.1. Before concluding the Agreement, familiarize themselves with its content, terms, and the prices offered by the Seller on the Online Store website.
5.3.2. For the Seller to fulfill their obligations to the Buyer, the Buyer must provide all necessary information that unequivocally identifies them as the Buyer and is sufficient for the delivery of the ordered Goods.
6. Return of Goods
6.1. The Buyer has the right to return non-food Goods of proper quality to the Seller if the Goods do not satisfy them in terms of form, dimensions, style, color, size, or other reasons that prevent their intended use. The Buyer may return Goods of proper quality within 14 (fourteen) days, excluding the day of purchase. The return of Goods of proper quality is possible if they have not been used and if their commercial appearance, consumer properties, packaging, labels, and the purchase receipt issued to the Buyer are preserved. The list of Goods that are not subject to return based on the grounds provided in this clause is approved by the Cabinet of Ministers of Ukraine.
6.2. The refund for Goods of proper quality to the Buyer is carried out within 10 (thirty) calendar days from the moment the Seller receives the returned Goods, provided that the requirements stipulated in clause 6.1 of the Agreement and current Ukrainian legislation are met.
6.3. The refund for the Goods is made via bank transfer to the Buyer’s account.
6.4. The return of Goods of proper quality to the Seller’s address is at the Buyer’s expense and is not reimbursed by the Seller.
6.5. If defects are found in the Goods upon receipt, the Buyer has the right to present claims to the Seller as provided by the Law of Ukraine “On Consumer Rights Protection.” If claims for free defect elimination are made, the period for their elimination begins from the date the Seller receives the Goods and gains physical access to them.
6.6. The Seller considers the claims provided by the Law of Ukraine “On Consumer Rights Protection” only if the Buyer provides the documents required by Ukrainian law. The Seller is not responsible for defects in the Goods that arise after their transfer to the Buyer due to violations of the rules for use or storage of the Goods, actions of third parties, or force majeure circumstances.
6.7. The Buyer does not have the right to refuse Goods of proper quality that have individually specified properties if such Goods can only be used by the Buyer who purchased them (including, but not limited to, non-standard sizes, characteristics, appearance, configuration, etc., requested by the Buyer). Confirmation that the Goods have individually specified properties is the difference in size and other characteristics from those indicated in the Online Store.
6.8. The return of Goods, in cases provided by law and this Agreement, is carried out at the address specified by the manager when placing the order.
7. Liability
7.1. The Seller shall not be liable for any damage caused to the Buyer or third parties as a result of improper use or storage of the Goods purchased from the Seller.
7.2. The Seller shall not be responsible for improper or untimely execution of Orders and obligations in case the Buyer provides false or incorrect information.
7.3. The Seller shall not be liable for delays and interruptions in the provision of Services (order processing and delivery of goods) that occur due to reasons beyond its control.
7.4. The Parties shall be liable for failure to fulfill or improper fulfillment of the terms of this contract in accordance with the procedure provided by this contract and the applicable laws of Ukraine.
7.5. The Seller or the Buyer shall be exempt from liability for full or partial failure to fulfill their obligations if such failure is due to force majeure events such as war or military actions, earthquakes, floods, fires, and other natural disasters that occurred beyond the will of the Seller and/or Buyer after the conclusion of this contract. The Party unable to fulfill its obligations must immediately notify the other Party.
8. Confidentiality and Personal Data Protection
8.1. By providing their personal data on the website of the Online Store during registration or placing an Order, the Buyer gives the Seller their voluntary consent to process, use (including transfer) their personal data, as well as to take other actions as provided by the Law of Ukraine “On Personal Data Protection,” without limitation of the validity period of such consent.
8.2. The Seller undertakes not to disclose the information received from the Buyer. Providing information to counterparties and third parties acting under an agreement with the Seller, including for the fulfillment of obligations to the Buyer, shall not be considered a breach. Disclosure of such information is also permitted when required by applicable laws of Ukraine.
8.3. The Buyer is responsible for keeping their personal data up to date. The Seller is not responsible for poor execution or non-execution of its obligations due to outdated or incorrect Buyer information.
9. Other Terms
9.1. This contract is concluded within the territory of Ukraine and is governed by the applicable laws of Ukraine.
9.2. Any disputes arising between the Buyer and the Seller shall be resolved through negotiations. If a disputed issue cannot be settled through negotiations, the Buyer and/or the Seller have the right to refer the dispute to the judicial authorities in accordance with the applicable laws of Ukraine.
9.3. The Seller has the right to amend this Agreement unilaterally as provided in Clause 5.2.1. of the Agreement. Additionally, amendments to the Agreement may also be made by mutual consent of the Parties as provided by the applicable laws of Ukraine.
10. Copyright
10.1. All textual information and graphic images placed on the website of the Online Store (www.chalety.com) are the property of the Seller and/or its authorized representatives, suppliers, and manufacturers of the Goods.
10.2. The trademark “CHALETY” is the property of the Seller and is protected under the Law of Ukraine “On Copyright and Related Rights” and other legislation of Ukraine.
11. Company Details
Sole Proprietor: Tykhonova Yulia Olehivna
Taxpayer Identification Number: 3137901666
Tax Address: 01014, Kyiv, Novoselytska St., 10, Apt. 43
Phone: +38 (097) 880 10 44
IBAN: UA973052990000026000015002030 (UAH) at JSC CB “PRIVATBANK”